Clear, honest, agreed upfront.

MME Dienstverlening (hereinafter: MME) is a sole proprietorship based in Amsterdam, specialised in repair, maintenance and ownership transfer of VanMoof S3 and X3 bikes. Our customer promise is clear: your VanMoof, our expertise. We give transparent, honest advice, apply fixed prices and repair where official support falls short.

These general terms apply to all repair orders you place with MME, both at our workshop at TT Vasumweg and through mobile service inside the Randstad. By offering your bike to us or confirming an order via WhatsApp, email or phone, you agree to these terms.

A repair order is concluded the moment MME confirms your request and you agree to the proposed work and price. Confirmation via WhatsApp or email is valid and binding for both parties.

On intake of the bike you complete a work order with MME. The work order states your details, the bike details, the issue identified, the agreed work and the matching price. You sign the work order to agree to these terms, the ownership declaration and, where applicable, the speed declaration described in article 9.

MME does not carry out repairs on bikes that are stolen or whose lawful ownership cannot reasonably be established.

On intake, MME checks the link between the bike and your VanMoof account. You show on your own phone that the bike is linked to your account. You sign a declaration on the work order confirming that you are the lawful owner and that the bike is not registered as stolen.

In case of reasonable doubt about the origin of the bike, MME reserves the right to perform additional checks, including verification on stopheling.nl, frame number checks, and requesting a proof of purchase or transfer document. If doubt remains, MME refuses the order without diagnosis costs being due.

No diagnosis fee is charged for the following work: button replacement, brake pad replacement, tyre replacement or repair, chain replacement or lubrication, software reset, app pairing, transfer service and general adjustment or maintenance service.

If after diagnosis you decide not to have the repair performed by MME, the diagnosis fee remains payable. Diagnosis is always work performed and is not refunded.

For every repair you receive a clear quotation upfront, based on the diagnosis performed. Our prices are fixed prices including VAT, with no surprises.

If during the repair it turns out that actual costs exceed the given quotation by more than ten percent, MME will contact you via WhatsApp or phone before performing the additional work. You then have the choice to approve the additional work, refuse it, or terminate the order against payment for work performed and materials used so far.

MME does not perform additional work without your explicit consent. This practice aligns with the statutory duty to inform under Article 7:752(2) of the Dutch Civil Code.

MME performs repairs carefully and professionally, based on years of experience with over five hundred VanMoof S3 and X3 models.

Repairs are carried out at the workshop at TT Vasumweg or, where agreed, at your home inside the Randstad. Not all work is suitable for mobile execution. Work that requires specific tools, a controlled environment or a longer turnaround is performed at the workshop.

For mobile service MME does not charge call-out fees inside the Randstad. MME communicates clearly upfront which work can be completed on site and which requires a workshop visit.

If you do not collect your bike after the repair has been completed, MME follows this procedure:

After 1 week

Friendly reminder via WhatsApp and email.

After 2 weeks

A second, more formal message.

After 4 weeks

Written demand by email stating that after another four weeks the bike will be sold or destroyed to cover the costs.

After 8 weeks

If you have not been in contact and the outstanding invoice is unpaid, MME is entitled under Article 6:90 of the Dutch Civil Code to sell the bike to cover the repair costs.

Any remaining balance after costs is paid to you. Any shortfall may be recovered from you. MME does not charge storage costs during this period.

For bikes that have been speed-modified by third parties, the following rules apply:

Standard 25 km/h

Full warranty as described in our warranty terms.

Modified to 32 km/h

Warranty remains applicable, provided you sign on the work order that the bike was already modified at intake and that you are personally responsible for lawful use on public roads (registration plate, helmet, insurance, AM driving licence). After repair MME resets the bike to the statutory 25 km/h.

37 km/h or higher

MME advises reducing the setting to 25 or 32 km/h prior to repair. If you decline, MME performs the repair without any warranty. You then sign an additional waiver on the work order.

In any form of speed modification you are fully responsible for the legal consequences of using such a vehicle on public roads. MME accepts no liability for fines, damages or third-party claims arising from this use.

On the work performed and the parts installed MME gives six months warranty, counted from the invoice date. The full terms can be found on our warranty terms page.

The warranty in addition to the statutory conformity provided for in Article 7:17 of the Dutch Civil Code does not affect your statutory rights as a consumer.

MME performs repairs with due care and stands behind the quality of the work delivered. MME’s liability is limited to the amount charged by MME in the relevant case.

MME is not liable for:

• Damage arising from use of the bike in violation of the Dutch Road Traffic Act, including the use of a speed-modified bike on public roads without the legally required licence plate, helmet, driving licence or insurance.
• Indirect damage, consequential damage, lost income or non-material damage.
• Damage arising after the repair from falls, accidents, vandalism, theft or attempts thereof.
• Damage caused by improper use, insufficient maintenance or modifications carried out by third parties or by yourself after our repair.
• Damage caused by commercial use of the bike — food delivery, shared bike rental or other intensive professional deployment.

These limitations do not apply in cases of intent or wilful recklessness on the part of MME.

Complaints about completed repairs are reported as soon as possible, and in any case within fourteen days of discovery, to info@mmedienstverlening.nl or via WhatsApp on +31 6 21302552. MME responds within fourteen days and looks for a suitable solution together with you.

If we cannot resolve the matter together, you may submit the dispute to the Dutch courts. The Amsterdam District Court has exclusive jurisdiction, to the extent permitted by law.

These general terms and all agreements between you and MME are governed exclusively by Dutch law.

MME may amend these general terms. For ongoing orders the terms in force at the time the order was concluded always apply. Changes are published on mmedienstverlening.nl with a new version date.