Six months of certainty, on everything we do.

VanMoof S3 and X3 models are no longer manufactured. All parts we use are refurbished, overhauled, or from our own stock. The warranty period is the same for all parts: six months, regardless of origin.

Our warranty is separate from and additional to your statutory rights as a consumer. Statutory conformity under Article 7:17 of the Dutch Civil Code remains fully applicable.

We vouch for the craftsmanship of the work performed and the functioning of the installed parts during the warranty period. If a defect arises within this period that demonstrably originates from our repair or from a part we installed, we will fix it free of charge. We will replace or repair the defective part, or, if that is not reasonably possible, refund the repair amount.

Our warranty does not apply in the following situations:

• Damage caused by falls, accidents, vandalism or theft attempts.
• Damage caused by improper use, incorrect assembly, overloading or intensive commercial use (including food delivery, shared bike rental or professional deployment).
• Cosmetic damage to the frame or parts, occurring after the repair.
• Damage caused by corrosion, moisture or water ingress.
• Damage caused by deep discharge of the battery — for example because the bike has been stored unused for a longer period below a charge level of thirty percent.
• Damage caused by incorrect charging or by using a non-original charger.
• Modifications or repairs by third parties or by yourself after our repair.
• Normal wear of wear-sensitive parts — chain, brake pads, tyres, cables, lights and control buttons.
• Broken or bent spokes, which in almost all cases result from accidents or improper use.
• Insufficient maintenance or failure to follow maintenance advice.
• Indirect damage, consequential damage and non-material damage.
• Damage arising from the use of a speed-modified bike on public roads.

MME never performs speed modifications itself. For bikes that have been speed-modified by third parties the following rules apply:

Standard 25 km/h

Full six months warranty, as described above.

Modified to 32 km/h

Six months warranty remains applicable, provided you sign on the work order that the bike was already modified at intake and MME did not perform this modification. After repair the bike is set back to 25 km/h.

37 km/h or higher

If you do not agree to reducing the speed prior to the repair, all warranty on the work performed and parts installed lapses.

Found a defect within the warranty period? Contact us as soon as possible via info@mmedienstverlening.nl or WhatsApp +31 6 21302552. We ask you to:

• Send or show the original invoice or work order.
• Provide a short description of the defect, with a photo or video if possible.
• Offer the bike for assessment at our workshop at TT Vasumweg, or schedule a mobile appointment if you are inside the Randstad.

We assess the defect and decide on the solution together with you. If the defect is covered by the warranty we fix it free of charge. If it is not covered, you will receive a quote for repair upfront.

At MME we believe in transparent, honest advice. Our warranty is not small print but part of what we promise every customer: expert work, fixed prices and six months of certainty on what we deliver.